Download remote assist software...
Please click on the corresponding icon below for the Operating System that you wish to get support for.
* Contract Support option is for clients with monthly maintenance agreements in place.
Mac OSClick the icon above to download app.
WindowsClick the icon above to download app.
Helpdesk SupportClick the icon above to start a remote session.
Remote Assist Information...
We currently utilise remotePC Helpdesk app for remote assistance requests.
Remote Assistance Fees
- Minimum service fee of 30 minutes
- For remote sessions that take more than 30 minutes, additional time is charged in 15 minute blocks.
- In certain situations, such as if a restart is required or software is being updated etc, then additional non-simultaneous connections may be necessary. In such situations, a reconnection may need to be intitiated by the client.
$75per 30 minutes