Service Fees

All prices exclude GST


Remote Assistance

  • Minimum service fee of 30 minutes.
  • For remote sessions that take more than 30 minutes, additional time is charged in 15 minute blocks.
  • In certain situations, such as if a restart is required or software is being updated etc, then additional non-simultaneous connections may be necessary. In such situations only the time connected to the remote client is charged for.
$60per 30 minutes

Onsite Callout / Consultation Fee

  • Cost is based upon Auckland wide site visit
  • Due to uncontrolled peakhour traffic conditions additional cost may be necessary where travel time exceeds 60 minutes.
  • Business clients attract travel costs at a rate of 73c per k/m.
  • Travel time/costs are measured on a roundtrip basis.
$75

Residential Support

  • Minimum service fee of 30 minutes.
  • We support all Mac OS & Windows Operating Systems and the hardware they run on, including server variants and the odd Linux distribution.
  • For onsite services rate is charged from time of arrival to time of departure.
    Similarly, work done in our workshop is charged per quarter hour after the first initial 30 minutes.
$80per hour

Commercial Support

  • Minimum service fee of 30 minutes.
  • Comprehensive business support for more indepth and involved networks.
  • Apple Mac OS and Windows systems support for networked equipment utilising shared network resources.
  • For onsite services rate is charged from time of arrival to time of departure.
    Similarly, work done in our workshop is charged per quarter hour after the first initial 30 minutes.
$90per hour

Maintenance Contracts

  • Starting from $250 per month.
  • This involves checking backup tasks are completing, making sure updates are rolled out, monitoring essential services, data storage and general cleaning up of systems.
  • Contracts are agreed case by case, and will include at least one site visit or remote session a month to carry out maintenance.
  • Gauranteed onsite service level agreements will be discussed based on contract.
From just
$250per month